Media Releases

NBN complaints soar on the Central Coast

November 17, 2016





The Telecommunications Industry Ombudsman has today released its 2016 Annual Report, revealing four of the top ten areas for complaints about the National Broadband Network (NBN) across the country are on the Central Coast.

 “People are telling me there are problems with the NBN rollout on the Central Coast, I have heard from hundreds of people about this issue,” Ms McBride said.

“The TIO’s report backs up those concerns - slow speeds, unusable internet and landlines, new connection delays and drop outs are all problems across our region.”

 “To see Central Coast suburbs making up four of the top ten areas for complaints across the country is alarming.”

 “The NBN is essential infrastructure, especially for regional areas like ours. We have to make this work.”

 “It is important to look closely at this report, but not all complaints make it to the Ombudsperson. We need to understand what has happened with the NBN rollout here on the Central Coast because we have an opportunity to shape the direction of the project as it continues nationally.”

 “I am encouraging people to share their experience with me, so I can act on their behalf. We can address individual issues and work to rectify them, but we also need to learn from them so others aren’t affected in the same way.”

 “Accessing the NBN shouldn’t be a frustrating or time consuming process, and people certainly shouldn’t be left without a vital service like their telephone line. It’s disappointing that for so many people on the Central Coast this has been the case.”

The TIO data collates complaints via postcode, which includes the suburbs of:

2263 – Canton Beach, Charmhaven, Gorokan, Lake Haven, Norah Head, Noraville, Toukley

2259 – Hamlyn Terrace, Kanwal, Mardi, Rocky Point, South Tacoma, Tuggerah, Tuggerawong, Wadalba, Warnervale, Watanobbi, Woongarrah, Wyong, Wyongah

2261 -  Bateau Bay, Berkeley Vale, Blue Bay, Chittaway Bay, Chittaway Point, Glenning Valley, Killarney Vale, Long Jetty, Magenta, Shelly Beach, The Entrance, The Entrance North, Toowoon Bay, Tumbi Umbi

2250 – Holgate, Lisarow, Matcham, Narara, Wyoming

The TIO 2016 Annual Report can be accessed online.